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Accessibility

Accessibility is a part of everything we do in city government. It’s our job to make sure the services we provide are readily available to everyone.

Here are a few examples of how we incorporate accessibility in our work.

Adaptive recreation

We welcome people of all abilities to participate in our programs! If you or your child has a disability, behavior concern, severe allergy, or other condition requiring accommodation, please let us know at the time of registration.

Learn more about adaptive recreation

Plain language

We’re committed to making sure that we use plain language to communicate with our residents. We’ve trained our employees to not talk fancy “government speak,” which we know doesn’t help you. If you don’t think we’re doing a good job writing clearly, please let us know.

ADA compliance

ADA Transition Plan

The transition plan is a formal document available to the public outlining a city’s compliance with ADA.

View Transition Plan for Public Right of Way >

View the 2008 ADA Transition Plan >

View the 2020 Programs and Services ADA Evaluation Summary Report >

ADA Grievance

The City has a grievance procedure to ensure that accessibility concerns are resolved quickly and fairly, as outlined in the Americans with Disabilities Act (ADA). We are focused on ensuring compliance as well as promoting access and inclusion.

Many disability-related concerns can be resolved internally without resorting to lengthy and costly grievance procedures. Before filing your complaint, contact the City’s ADA Title II Coordinator to discuss your concerns. The ADA Title II Coordinator can look into the issue and try to come up with an acceptable resolution to the situation.

If you do wish to file a complaint it should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.

Click here to view the full ADA Grievance Procedure (PDF) >
Click here to go to the ADA Grievance Form >

Translation and interpretation services

The city has a Language Access Plan that outlines how we provide access to non-English speakers. We use Language Line to provide free interpretation services to all customers. When calling the city, you can request an interpreter and city staff will connect with an interpreter in your language at no cost to you. Staff also has access to video remote interpretation. Therefore, we can also connect with ASL interpreters when working with deaf and hard of hearing customers. You can request a live interpreter to participate in city events or meetings.  

You can also request that city notices or documents be translated into another language at no cost to you.  

We use Google Translate to translate our city website. Some web browsers may automatically translate web pages. You can also translate content on our website by selecting the globe icon in our website’s menu and choosing from available language options.

Contact Josie Shardlow, the city’s ADA Coordinator, if you have questions about translation or interpretation.

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