Accessibility is a part of everything we do in city government. It’s our job to make sure the services we provide are readily available to everyone.
Here are a few examples of how we incorporate accessibility in our work.
We welcome people of all abilities to participate in our programs! If you or your child has a disability, behavior concern, severe allergy, or other condition requiring accommodation, please let us know at the time of registration.
We’re committed to making sure that we use plain language to communicate with our residents. We’ve trained our employees to not talk fancy “government speak,” which we know doesn’t help you. If you don’t think we’re doing a good job writing clearly, please let us know.
ADA public notice
The City of Brooklyn Park is strongly committed to making city services, programs, information, and activities available to everyone, regardless of language barriers or disabilities. This commitment stems from our city goals of effective, engaging government, united community, and increased equity. As residents, workers, or visitors who contribute to making Brooklyn Park a thriving place, people with disabilities are entitled to fair and equal access to services.
If a person with a disability is unable to access a program, service or activity of the City of Brooklyn Park, they are encouraged to contact the ADA Title II Coordinator. Through this interactive process, the ADA Title II coordinator will work with the individual to discuss the issue and explore options for improving access.
Josie Shardlow, ADA Title II Coordinator
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Brooklyn Park will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
The City of Brooklyn Park does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
City of Brooklyn Park will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City of Brooklyn Park programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Modifications to Policies and Procedures
The City of Brooklyn Park will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.
ADA Transition Plan
The transition plan is a formal document available to the public outlining a city’s compliance with ADA.
The City has a grievance procedure to ensure that accessibility concerns are resolved quickly and fairly, as outlined in the Americans with Disabilities Act (ADA). We are focused on ensuring compliance as well as promoting access and inclusion.
Many disability-related concerns can be resolved internally without resorting to lengthy and costly grievance procedures. Before filing your complaint, contact the City’s ADA Title II Coordinator to discuss your concerns. The ADA Title II Coordinator can look into the issue and try to come up with an acceptable resolution to the situation.
If you do wish to file a complaint it should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.
Translation and interpretation services
The city has a Language Access Plan that outlines how we provide access to non-English speakers. We use Language Line to provide free interpretation services to all customers. When calling the city, you can request an interpreter and city staff will connect with an interpreter in your language at no cost to you. Staff also has access to video remote interpretation. Therefore, we can also connect with ASL interpreters when working with deaf and hard of hearing customers. You can request a live interpreter to participate in city events or meetings.
You can also request that city notices or documents be translated into another language at no cost to you.
We use Google Translate to translate our city website. Some web browsers may automatically translate web pages. You can also translate content on our website by selecting the globe icon in our website’s menu and choosing from available language options.
Contact Josie Shardlow, the city’s ADA Coordinator, if you have questions about translation or interpretation.
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