Accessibility is a part of everything we do in city government. It’s our job to make sure the services we provide are readily available to everyone.
Here are a few examples of how we incorporate accessibility in our work.
We welcome people of all abilities to participate in our programs! If you or your child has a disability, behavior concern, severe allergy, or other condition requiring accommodation, please let us know at the time of registration.
We’re committed to making sure that we use plain language to communicate with our residents. We’ve trained our employees to not talk fancy “government speak,” which we know doesn’t help you. If you don’t think we’re doing a good job writing clearly, please let us know.
ADA Transition Plan
The transition plan is a formal document available to the public outlining a city’s compliance with ADA.
The City has a grievance procedure to ensure that accessibility concerns are resolved quickly and fairly, as outlined in the Americans with Disabilities Act (ADA). We are focused on ensuring compliance as well as promoting access and inclusion.
Many disability-related concerns can be resolved internally without resorting to lengthy and costly grievance procedures. Before filing your complaint, contact the City’s ADA Title II Coordinator to discuss your concerns. The ADA Title II Coordinator can look into the issue and try to come up with an acceptable resolution to the situation.
If you do wish to file a complaint it should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.
We use Google Translate to provide translations for our city website. This is a great service, but it’s not perfect, and not all of the services we provide are on our website (yet). We also have translation services for phone calls, which you can use by calling our regular phone numbers or visiting our offices.
Having issues with our website or have idea on how to improve it? We want to hear your feedback!