Accessibility is a part of everything we do in city government. It’s our job to make sure the services we provide are readily available to everyone.
Here are a few examples of how we incorporate accessibility in our work.
Adaptive recreation/Inclusion services
We welcome people of all abilities to participate in our programs! Please let us know at the time of registration if you require an accommodation specific to a disability-related need, a behavioral support, an allergy, or other need for inclusion services. Please register early to allow adequate time to process requests.
Learn more about adaptive recreation
Digital accessibility
This statement on Digital Accessibility was last updated on April 22, 2026. It is a working document and will be updated multiple times over the course of the next year as the City of Brooklyn Park works toward full compliance with Title II of the ADA.
Title II of the Americans with Disabilities Act (ADA) has issued new guidelines for digital accessibility that go into effect on April 26, 2027. This new set of guidelines is known as Web Content Accessibility Guidelines (WCAG) 2.1 AA and will be required by all state and local governments. These standards apply to all city websites, social media, and other digital content that ensures that these services are accessible to people with disabilities.
Accessibility goals
The City of Brooklyn Park is working toward WCAG 2.1 Level AA conformance. Some current issues we’re actively working to address include but are not limited to:
- Assessing and remediating documents for accessibility
- Including captions and alternative text for graphics and videos
- Improving the accessibility of fillable forms for city services and programs
Testing for accessibility
The City of Brooklyn Park uses a built-in accessibility checker plugin (Insi) on its website and consults with its website vendor, ArcStone, to identify and mitigate accessibility issues on our webpage. Insi tests for WCAG 2.2 AA compliance, which exceeds the standards for ADA Title II.
The City is also currently exploring acquiring a third-party tool for PDF remediation work to ensure publicly shared documents comply with current accessibility guidelines and interact effectively with assistive technology. We test draft new content before publishing and are in the process of testing existing content when we update pages.
Document remediation
The City of Brooklyn Park has begun the process of identifying which documents on its website need to be remediated. Along with prioritizing documents, we are determining what method to use:
- Replace the document with native web content
- Remediate the document to meet accessibility guidelines
- Archive the document for historical purposes
- Delete the document because it is no longer current or relevant information
We are currently in the review process for document remediation and will share updates as we progress. As if April 20, 2026, we are testing all new documents for accessibility prior to making them available on the website.
City Council and Commission information
Brooklyn Park is in the process of updating its agenda creation and management process with new software. We will provide updates as we work to put this new system in place, which will include creating accessibility agendas, packets, and minutes.
Third party tools
The City of Brooklyn Park uses multiple third party tools to provide city services. We have contacted the majority of these vendors to collect information about their accessibility via Voluntary Product Accessibility Templates (VPAT), when available. The city is committed to making third party tools as accessible as possible, but it also has limited control over how these applications are designed.
When relevant, we test third party apps and tools using keyboard navigation and basic screen reader functionality using NVDA.
Help us improve accessibility
For more information, to share feedback, and to request accommodations, please contact:
Erin Bonikowske
ADA Coordinator
763-315-8462
Email Erin
5600 85th Ave N
Brooklyn Park, MN 55443
Plain language
We’re committed to making sure that we use plain language to communicate with our residents. We’ve trained our employees to not talk fancy “government speak,” which we know doesn’t help you. If you don’t think we’re doing a good job writing clearly, please let us know.
ADA public notice
The City of Brooklyn Park is strongly committed to making city services, programs, information, and activities available to everyone, regardless of language barriers or disabilities. This commitment stems from our city goals of effective, engaging government, united community, and increased equity. As residents, workers, or visitors who contribute to making Brooklyn Park a thriving place, people with disabilities are entitled to fair and equal access to services.
If a person with a disability is unable to access a program, service or activity of the City of Brooklyn Park, they are encouraged to contact the ADA Title II Coordinator, Erin Bonikowske via the contact information listed on this page. Through this interactive process, the ADA Title II Coordinator will work with the individual to discuss the issue and explore options for improving access.
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Brooklyn Park will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Employment
The City of Brooklyn Park does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
Effective Communication
City of Brooklyn Park will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City of Brooklyn Park programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Modifications to Policies and Procedures
The City of Brooklyn Park will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.
ADA compliance
ADA Transition Plan
The transition plan is a formal document available to the public outlining a city’s compliance with ADA.
View the 2018 Transition Plan for Public Right of Way >
View the 2008 ADA Transition Plan >
View the 2020 Programs and Services ADA Evaluation Summary Report >
ADA Grievance
The City has a grievance procedure to ensure that accessibility concerns are resolved quickly and fairly, as outlined in the Americans with Disabilities Act (ADA). We are focused on ensuring compliance as well as promoting access and inclusion.
Many disability-related concerns can be resolved internally without resorting to lengthy and costly grievance procedures. Before filing your complaint, contact the City’s ADA Title II Coordinator, Erin Bonikowske to discuss your concerns. The ADA Title II Coordinator can look into the issue and try to come up with an acceptable resolution to the situation.
If you do wish to file a complaint it should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.
To file a complaint please use the ADA Grievance Form below or email Erin Bonikowske at access@brooklynpark.org or call 763-315-8462.
Click here to view the full ADA Grievance Procedure (PDF) >
Click here to go to the ADA Grievance Form >
Translation and interpretation services
The city has a Language Access Plan that outlines how we provide access to non-English speakers. We use Language Line to provide free interpretation services to all customers. When calling the city, you can request an interpreter and city staff will connect with an interpreter in your language at no cost to you. Staff also has access to video remote interpretation. Therefore, we can also connect with ASL interpreters when working with deaf and hard of hearing customers. You can request a live interpreter to participate in city events or meetings.
You can also request that city notices or documents be translated into another language at no cost to you.
We use Google Translate to translate our city website. Some web browsers may automatically translate web pages. You can also translate content on our website by selecting the globe icon in our website’s menu and choosing from available language options.
Contact access@brooklynpark.org if you have questions about translation or interpretation.
Contact us
Having issues with our website or have idea on how to improve it? We want to hear your feedback!