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Frequently Asked Questions

FAQ Categories

Animal Control

Assessing

Building Inspections

Candidates for City Council

Code Enforcement

Community Engagement

Citywide garage sale

Crime Information

Department of Motor Vehicle

Eidem Homestead

Employment

Emergency Management

Engineering

Fire: Campfires/Recreational Fires

Franchise fee

Housing

Rental and Business Licenses

Neighborhoods Initiative

Police

Police Investigations

Police Patrol

Recreation and Parks

Recycling

Swimming

Teen Programs

Utility Billing: Auto Pay Program

Utility Billing

Zanewood Recreation Center

Questions & Answers

Animal Control

Do pets have to be kept on a leash?

Keeping pets under control at all times is required by ordinance in Brooklyn Park. If the animal is on the property of its owner, means must exist to prevent the animal from leaving the property. This could be a chain, fence or the presence of a competent person who has control over the animal by voice command. If the animal is off the property of the owner, it must be on a leash except in a City designated off leash exercise area. In city parks, a leash is required at all times.

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Does the leash law apply to cats?

Section 415 of the City Codes applies to all animals not customarily maintained in a cage. This would include cats.

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Is there a law against dogs barking?

No, there is no law that says a dog cannot bark. In a community such as Brooklyn Park, a reasonable amount of disturbance from neighbors is to be expected. There is a law that prohibits "excessive" animal noise. Citizens who feel that a violation of this ordinance exists are encouraged to call 911 at the time of the disturbance. A police officer or an animal control officer must hear the disturbance to take enforcement action.

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Do dogs and cats have to be licensed?

Yes, section 415 requires that all animals be licensed and vaccinated for rabies. The reason for this license is twofold.

  • It allows the City to locate animal owners in the event that a pet is picked up as a stray.
  • It allows the City to verify the animal received the rabies vaccine.

It is a small investment that can save a pet owner money, all unlicensed pets recovered by police are impounded at the owner's expense, licensed pets are returned home whenever possible.

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Can a person own an exotic animal?

Certain animals are specifically prohibited by ordinance. The quickest rule of thumb is if the animal has approved rabies vaccine, or the animal is customarily kept in a cage or an aquarium within a dwelling, it is legal to own.

Anyone considering ownership of an exotic pet should be aware that the only valid test for rabies requires that the animal be euthanized. Any animal which cannot be vaccinated that bites a human must be tested. The City expressly prohibits the ownership of wolf hybrids, coyote hybrids, wild animals and domestic fowl.

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If I live in a town home or an apartment, are the laws different?

No, but town home and apartment residents must remember that the common areas of the complex are private property, and this may impact on the city's ability to regulate animal behavior while on complex property.

Virtually all co-ops have regulations governing the behavior of pets on complex or association property. Residents should consult the managing body of the specific co-op with complaints related to resident animals.

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Does the City capture wild animals?

No. The Police Department is responsible for the enforcement of the city's animal ordinances. There are no laws prohibiting wild animals, or regulating their activities. The animal control officers in Brooklyn Park are not trained or equipped to deal with non-domestic animals.

Residents are encouraged to call a pest control service provider to remove nuisance animals. If a wild animal poses an immediate threat to those in a given area, the Police Department will come out and destroy these animals in the interest of public safety.

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My neighbor's dog barks and growls at me every time I go into my backyard, what can I do?

The best course of action is to work with the neighbor to resolve this problem. Most dogs behave aggressively because they perceive you to be a threat to their territory. The best way to stop this behavior is to change the dog's perception of you. With your neighbors permission, toss a treat to the dog every time you go outside. After a time, the dog will most likely begin to perceive you to be a food source. The dog will now anticipate your presence, even if you are no longer feeding it. Periodically reinforce the behavior with a treat.

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Why do I have to pay impound fees when my pet is impounded by the City?

The City is a partial owner of the impound facility, PUPS, located in Maple Grove. The facility operates as a suburban joint powers venture between Brooklyn Park and six other communities. PUPS receives no subsidy from the member cities and relies on fees to support its operations. PUPS bills the member cities for the services received. The City of Brooklyn Park, as well as the other six communities involved in the PUPS joint powers agreement, pass these fees on to the users of the facility. It is an equitable solution to the need for an impound facility. Those citizens who do not own pets, or keep their pets contained, are not burdened by the additional revenues that would be required if no fees were charged.

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If my animal is vaccinated, why does it need to be quarantined if it bites someone?

The State Board of Health requires that all animals that bite humans be tested or quarantined to determine if the animal was rabid at the time of the bite. Even though an animal has been vaccinated, there is still a possibility that rabies may be contracted. The vaccine does reduce the risk to almost zero. But because rabies is ultimately fatal to humans, and that once contracted, no treatment is known, it is imperative that we determine as soon as possible if an animal is infected. In this way, the victim can begin treatment before the disease is contracted. Contrary to popular beliefs, the quarantine is not a punishment, but rather a public health issue.

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Who do I call when a dog bites someone?

Call 911. Animal Control in the City of Brooklyn Park is the responsibility of the Police Department.

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When I call, the Community Service Officer never seems to get here in time, is there any way I can get a faster response?

The Community Services Unit is responsible for many functions within the City. We respond to all non-emergency calls as quickly as possible. Often times we are tied up on other issues requiring more immediate attention. We will respond and do our best to resolve your complaint. Animal complaints often require a great deal of persistence to resolve. Because they are largely misdemeanors, they must be observed offenses. Call as often as the violation occurs, and we will respond to the best of our ability. Calling repeatedly to report the same incident does not speed up response time. It is our sincere desire to help you resolve the complaint, and we will come as often as is needed.

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I saw my neighbor hit his dog. What should I do?

By legal definition, animals are property and have no rights. The "Companion Animal Welfare Act," defines the responsibilities of pet owners in the keeping of their pets. Abusing an animal is against the law, but merely striking it is not abuse. If an animal is injured as a result of the blows, then the laws would apply.

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My neighbor keeps his dog in a kennel and no one ever pays any attention to it. Is that against the law?

No, the law requires that the animal be provided with food, water, and shelter from the elements. It also provides that animal waste must be cleaned up regularly. The animal must receive medical treatment as needed. The law does not require an animal owner provide care beyond the basic needs of survival.

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How do I report domestic animal problems?

Animal Control in the City of Brooklyn Park is the responsibility of the Police Department. The Community Services Unit is the designated animal control authority. Because these officers are dispatched by Hennepin County sheriff's radio, as are police and fire officers, the number to call is 911. There have been many TV shows and newspaper articles nationwide about abuses of the 911 systems. This is not true in Brooklyn Park, if you need any police, fire or ambulance service, 911 is the number to call. If your desire is to pass on information that requires no immediate action, or simply ask a question, you may call 763-493-8218. Please leave a detailed message with your name and phone number and we will respond within 24 hours.

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Neighbor has about 5 dogs. I do not know if he has a license to have that many. How do I find out if he should have that many?

§ 92.21  LIMIT OF ANIMALS ON ONE PREMISES. It is unlawful to keep more than three animals over six months of age at any one dwelling unit except at a commercial kennel. This does not apply to animals that are customarily maintained within a cage, within a dwelling.

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My neighbor's little dog is in my lawn and on the street without a leash. I have asked the neighbor to not to let him be in my yard but the dog still is running around without a leash. What can I do so that the neighbor does not let his dog loose.

Allowing an animal to be at large is a violation of a City of Brooklyn Park code and not a criminal violation. It is a petty misdemeanor, an infraction more so than a crime, that can result in a citation being issued to the animal's owner. As with all petty misdemeanors, the offense must be observed by the officer responding to the call. You are encouraged to call 9-1-1 at the time the violation is in progress and a police cadet or police officer will be dispatched to handle the complaint. You also may call our main police number at 763-493-8222 to speak with an employee from Community Services.

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Assessing

How do I apply for homestead on my property?

You must apply in person at City Hall. Please bring a copy of your deed and Certificate of Real Estate Value from closing. Social security numbers are required for all owners and their spouses.

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I don’t agree with the valuation of my property. What can I do?

Please contact the assessor’s office to discuss your concerns at 763-493-8175. After talking with staff, if you still feel the valuation is incorrect, they will explain the appeal process.

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Can you tell me if there are any special assessments for my property?

You can make a request for this by emailing fas-sa@brooklynpark.org

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Can I pay my property taxes at the City of Brooklyn Park?

No, these payments must be made to Hennepin County.

Visit Hennepin County Property Tax Payment Options

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How can I get a copy of my tax statement?

Hennepin County mails the property tax statements in March. You can print a copy from Hennepin County.

Call 612-348-3011 or

Visit Hennepin County property information

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Where is my property tax refund?

This program is managed by the Department of Revenue. Please contact them at 651-296-4444. These booklets are not available at City Hall, but they can be picked up at a Hennepin County Library.

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Building Inspections

How do I apply for a building permit?

Building Permits

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What size shed can I put on my property?

Here are some general rules:

  1. You are limited to two accessory buildings on the property. 
  2. All accessory buildings must match the house (same color siding and shingles).
  3. Everyone is guaranteed 1,000 total square feet of accessory space.  There are some exceptions to exceed this amount.
  4. They cannot be placed within 5 feet of any side or rear property line and cannot be placed in a drainage or utility easement.
  5. They cannot be closer to the street than the front of the house.  In the case with a corner lot, you also need to keep 34 feet from the side street. 

Any shed over 200 square feet must get a building permit.  Even if it is smaller, it still must adhere to the rules listed above.

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Candidates for City Council

Do I have to declare a political party?

Municipal offices are non-partisan offices and political party identification is not required.

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What are campaign financial reports?

Campaign financial reporting is governed by Minnesota Statutes 383B. If a candidate receives contributions or makes disbursements, an initial report must be filed within 14 days of receiving or making the disbursement. Candidates file their financial reports to Hennepin County.

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What are statements of economic interest?

Per the City Charter and MS10A.09, all city-elected officers and employees having authority to make major decisions regarding the expenditure or investment of public money must file a statement of economic interest form.

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Code Enforcement

What is the code regarding garage sales?

Four 3-day garages sales are permitted per year per property.  For more information on temporary signs see the City's Temporary Signs brochure.  (City Ordinance Ch. 152.262 c)

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Can I have a pool in my back yard?

Residential pools do not require a license or routine inspections from the city however, they must comply with city ordinances.  Contact code enforcement and public health for information.

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Where is the code ordinance located on your website for commercial vehicles to be parked at our place of residence?

The City Code regarding commercial parking is located under Land Use, Chapter 152.262.D(2)

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I looking to rent a POD for an upcoming move. Due to the slope of my driveway, I'm concerned the the storage unit will not be allowed in my driveway (per company standards). Can I have it left on the road? If so, do I need a permit from the city?

You can place the POD on your driveway for up to 30 days.

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Community Engagement

Why are we doing community engagement?

Brooklyn Park has undergone dramatic and significant change in the 20 years since the last time a community process described the future vision of the community. The population has grown to where Brooklyn Park is the sixth largest city and second largest suburb in Minnesota. Our residents are much more diverse; in age, race, birthplace, education and economic status. In many ways we have become many parts within one place, rather than one community with many parts. 

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What is the city's and community's mission?

Brooklyn Park, a thriving community inspiring pride where opportunities exist for all.

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Who came up with the mission?

A group called the Core Planning Team began work in January 2010. The 31 people on the team represent a broad cross-section of the community.

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How did they come to that mission statement?

The team, working in a consensus decision making process (meaning everyone had to be able to say they support every step along the way), began by agreeing to core values for the community: everyone has equal intrinsic value; diversity enriches community; trust is the foundation for building a healthy community; community thrives when each individual takes responsibility to contribute; when a community supports all its members, it thrives.

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How do we achieve that mission; how are we going to be a thriving community inspiring pride where opportunity exists for all?

The team identified three key strategies that are crucial to our success. The strategies focus on resources in the community, diversity, and youth: Seek, engage and leverage all the resources of our diverse community to ensure that we achieve our mission and strategic objectives; engage our diverse community to enhance acceptance and understanding of one another as we collaborate to achieve our mission; ensure the success of all our youth by engaging and optimizing all community assets to achieve our mission

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Why should I get involved?

Do it for you

  • Free meals provided at every meeting
  • Interact with city leaders and elected officials
  • Fulfill volunteer hours, educational credits or capstone projects
  • Promote civic engagement
  • Develop leadership, professional, and social skills
  • Increase your cultural intelligence; learn about local government

Do it for others

  • Overcome unconscious bias
  • Discover diverse and cultural talent
  • Obtain community-wide input
  • Help reduce crime
  • Collaborate over conflict
  • Share needs and unidentified resources in the community

Do it for us

  • Build a positive image of the city
  • Strengthen community bonds and improve livability
  • Be part of the solution
  • Support and stimulate our economic community
  • Instill a sense of place and pride in Brooklyn Park

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Citywide garage sale

How do I register to be part of it?

You can register online, in person or over the phone. There is a $10 registration fee. Deadline to register is midnight Thursday, April 15.

Online

Register your garage sale

In person

Community Activity Center
5600 85th Ave. N.
Brooklyn Park, MN 55443

Phone

763-493-8333

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What does the $10 fee cover?

The $10 goes toward advertisement, maps and lawn signs

Advertisement

The citywide garage sale will be listed in:

  • Sun Post
  • City's website
  • Craig's list
  • Facebook
  • Twitter
  • Other City communication channels

Maps

Your sale will be included in the mobile app as well as the online and printed maps, which will be available at various city buildings.

Lawn sign

Your registration includes one lawn sign to promote your sale at major intersections. You are responsible for directional signs or any other signs to promote your individual sale.

Disclaimer

Participation in the Brooklyn Park Citywide Garage Sale does not guarantee sale success. The registration fee supports publicity costs and is non-refundable. The City of Brooklyn Park is not liable for damage to, or loss of property of any person participating in this event. 

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What are the hours of the sale?

The event will be advertised as taking place Thursday through Saturday, May 12 to 14. You choose the days and times your sale is open. Your days and sale times will be posted on our maps, both printed and online.

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If I am part of a homeowner’s association or there are multiple sales within my neighborhood, should I register as one association or individually?

Only one address is allowed per registration, which will identify the location of the sale on the maps.

We encourage each individual to register your own sale to gain maximum exposure. However, it is up to you whether you would like to register individually or collectively although only one address will be recognized.

If you decide to register as one entity, you can use your own signs to direct people to other sales in your neighborhood as long as you are aware that those addressed not registered will not show up on the map.

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Can apartments register?

Yes, apartment buildings are encouraged to participate. Please speak with your property manager about registering your address and whether they would allow your or multiple residents to use a shared space where you can sell your items.

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Do you have a flyer that I can use to promote the garage sale to my neighbors, association, and others?

Yes.

Download the garage sale flyer

You can also pick up flyers at the Community Activity Center or direct people to the city website.

View the garage sale event

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Who can I contact if I have more questions about the garage sale?

Contact the Community Activity Center at 763-493-8333. Hours are Monday through Friday, 8 a.m. to 10:30 p.m., Saturday and Sunday 9 a.m. to 10:30 p.m. Hours may vary based on events and activities.

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When can I pick up maps and signs for my garage sale?

Starting May 1, you can pick up your lawn sign and printed maps at the Community Activity Center, 5600 85th. Ave. N. during business hours.

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Crime Information

How do I find out about crime in my neighborhood?

The Police Department uses RaidsOnline to publish crime in Brooklyn Park.  You can also subscribe for alerts on the site.

View the crime map

View crime statistics

Sign up for police alerts

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Department of Motor Vehicle

Is there a 10 day grace period to renew your tabs?

No.  Your renewal notice states that your tabs are due on the last day of the month. MN Statute 168.09 Subd. 4. You have 10 days to put your new stickers on your license plates.

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What does it cost to transfer a title?

Cost will vary based on the vehicle. Typical fees are:$7.25 Title fee, $2 for each lien recorded, $10 Transfer tax, $3.50 Public Safety Vehicle Fee, $10.00 Filing Fee, Sales Tax – 6.5% of purchase price.

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Do I need to show you my insurance information for registration?

When you register a vehicle, you attest that the vehicle is properly insured. The Minnesota No-Fault Act requires owners of registered vehicles to have no-fault insurance. Drivers are required to carry proof of insurance in the vehicle at all times.

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I do not have my renewal notice, how can I buy my tabs?

If you are the registered owner or their spouse, you need to bring in the vehicle's plate number and your driver’s license.

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Can I buy someone else's registration tabs?

Due to data privacy laws, if the person is not your spouse, or is your spouse and they have a different last name or address, you will need the renewal notice or formal power of attorney.  Authorization forms can be obtained from our office to be completed by the registered owner. No changes can be made to the vehicle record without clear written authorization from the registered owner.

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My tabs were due three months ago, can I pay for pro-rated tabs?

No. State law says that if you drive your car one day of the year, you must pay the full year's registration.

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I lost the title to the car I sold.  Can I transfer it to my buyer anyway?

No, the State will not recognize a transfer until it is done on the most current title.  You must get a duplicate title. Transfer can be done on new title that comes in 7-10 business days.

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I just received a lien release card in the mail for the vehicle I paid off.  What do I do with it?

Bring in your lien card and current title. We will send both into the State for you to receive a clean title. The fee is $10.00. You can hold the title and lien card until you trade or sell the car. You do not have to turn the documents into the State prior to selling or trading.

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I just moved to Minnesota. How do I get a Minnesota driver’s license?

You have 60 days after becoming a resident to apply for your Minnesota driver’s license or permit.  Commercial drivers have 30 days.

Testing:If you have a valid driver’s license from another U.S. state, District of Columbia, Puerto Rico, American Samoa, Virgin Islands, Guam, Marshall Islands, Micronesia, Northern Mariana or Canada, you must pass a written test about Minnesota driving laws and regulations; If your license has been expired for more than one year, you must also pass a driving test; If you have moved from another country other than the ones listed above, you must pass both the written and driving tests.

You will need to:Complete an application and provide your social security number; Present one primary and one secondary form of identification; Present your driver’s license from your previous state, this will be invalidated and returned to you if the road test is waived; Provide proof of passing the appropriate testing requirements; Pass a vision screening and have a photo taken; Pay appropriate fees.  Class D fee is $23.25

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Can I use a credit or debit card to buy my tabs or transfer my vehicle?

Yes, you can use Visa, Discover or MasterCard. A 2.45% convenience fee is charged for each credit card transaction. You will be informed of this fee before the transaction is completed. This fee is charged by the service provider used to handle credit card transactions. We do not receive any of the convenience fees.

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I just moved to Minnesota.  How do I get license plates?

New Residents have 60 to register their passenger vehicle, motorcycle, utility trailer or house trailer, provided the registration displayed on the vehicle is current. If the registration is expired or if the vehicle is a commercial trailer or truck, you must obtain registration immediately.

You Will Need: Current vehicle title, or if the title is not available the current registration card; The name and address of any current lien holders; Odometer reading on your vehicle; Driver’s license or acceptable form of identification; If you are leasing the vehicle, a copy of the lease agreement or a power-of -attorney from the leasing company and the company’s Minnesota Tax ID number; Payment of appropriate fees. Title fees are typically around $30. Registration tax depends on the type and age of the vehicle.

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At what age can you be listed on a title?

While a minor may own a motorcycle, motor scooter, moped or trailer, it is unlawful for a person under the age of 18 to own a passenger automobile or truck unless one of the following conditions exist: Individual is 17 years of age and has successfully completed an approved course in driver education; Individual is 17 years of age and a high school graduate; Individual is an employed, emancipated minor and holds a Minnesota driver's license; Individual became the registered owner of the vehicle before becoming a Minnesota resident.

The minor must complete Section F of the Application to Title and Register a Vehicle (PS2000) and sign the application. Be sure to list the license plate number of the vehicle purchased and submit the PS2000 with the title transfer.

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What is the State's web site?

www.dps.state.mn.us

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Eidem Homestead

Can you tell me more about the Windmill?

At the turn of the 20th century, the windmill was a very important invention. This machine harnessed the power of the wind to pump water for the farmer’s livestock, vegetable gardens, and home. The windmill greatly reduced the amount of labor needed to provide water for the farmers.

The Eidem windmill was made by Aermotor, a very prominent manufacturing company of steel windmills around the turn of the 20th century, inventing the design in 1888. Only 24 windmills were sold in the first year; in 1892 Aermotor sold 20,000 units. The company became one of the most widely-sold windmill brands and is still producing windmills today in San Angelo, Texas.

windmill-sepiaPumpingWaterKidsSepia
Eidem's Aermotor Company Windmill, made in Chicago, Illinois, circa 1890 (on left).
Children pumping water at the Eidem Homestead (on right)

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Employment

I missed the deadline. Can I still apply?

Once a closing date for a position has passed, no applications will be accepted or considered. Please continue to visit the Employment Opportunities website and apply for new jobs as they become available. You can also complete a job interest card to be notified when a position is posted in your area(s) of interest.

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How can I get a paper copy of the application?

All applicants are required to apply online.

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Do I need to live in the City of Brooklyn Park?

In most cases, you do not need to be a resident of the City of Brooklyn Park to apply or be hired for a current opening.

Paid on-call firefighters must live within established response time of a fire station to be eligible. 

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What type of computer setup is needed to apply online?

You need a personal computer with a web browser program and a connection to the internet.

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How long will it take to apply for a job?

On average, allow approximately 30 to 45 minutes to complete your application.

After you complete the section labeled "Agency Wide Questions," you can either click the "Save and Proceed" button to move to the next step of the application process or click the "Save Work in Progress" button and complete it at a later time.

Note: You must click the "Confirm" button at the end of the application by 5:00 p.m. on the posted close date to be considered for recruitment. 

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What if I don’t have a computer?

If you do not have a computer:

  • Use a computer at a local library
  • Use a computer at a local Minnesota Workforce Center
  • Use the computer in the lobby at the Brooklyn Park City Hall
  • Family and friends may also have a computer with Internet access available for your use

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How can I verify that my application has been received?

After you submit your application electronically, you will receive an email confirmation.  You should verify the positions you have submitted applications for. Click on the "Career Seekers" tab and login with your user ID and password. Then click on the "Application Status" tab. 

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Is there an application deadline?

The closing date for each position is listed on the position description. All application materials (including Veteran's Preference documentation) must be received by 5:00 p.m. on the posted close date. Once a position closes, it will be removed from the website and applications will not be accepted.

Some job opportunities list “Continuous” under the closing date. These opportunities remain open until filled. 

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How can I add additional employment or education entries?

  1. Go to Government Jobs.
  2. Click on the "Career Seekers" tab and login with your user ID and password. You will see a list of applications you have created.
  3. Choose the application you want to modify and click the "Edit" link.
  4. Click the "Add Education" or "Add Work Experience" links in each section. List education and/or work experience in chronological order, starting with the most recent.
  5. After each entry, click the "Save and View Application" button. 

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How do I change my address, telephone, or email information?

If the position is currently open, you may contact Human Resources at 763-493-8141 during regular business hours: 8:00 a.m. to 5:00 p.m., Monday through Friday. 

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How can I review the status of recruitment, my account, or my application?

  1. Go to Government Jobs
  2. click on the "Career Seekers" tab and login with your user ID and password.
  3. Then click on the "Application Status" tab. You will see a list of your applications and their status

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What benefits does the City of Brooklyn offer?

View employee benefits for the City of Brooklyn Park

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How do I know if I am qualified for this job?

The minimum qualifications and supplemental questions are listed in the job bulletin. Your application will be reviewed, along with any other materials required on the job bulletin, to determine whether you meet these qualifications. Your education and experience, licenses, certificates, and special skills will be reviewed. If all the information is not provided, you may be considered unqualified or less qualified than other applicants.

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How will I be contacted regarding the status of the position I applied for?

The Human Resources Division will contact you. Be sure to check the email address you provided with your application. Failure to respond may result in removal from consideration. 

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Do I have to submit a separate application for each posting?

Yes. However, once you create an account, you may build an application and submit that application for multiple jobs by clicking the "Populate" button to automatically answer the agency-wide questions. Review and update your application as necessary. Once your account is created, applying for positions is quick and easy.

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What types of tests are given?

Testing and assessment varies for each position. Some positions require a written examination, an oral examination or a skills examination.

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What if I need an accommodation to apply for or perform a job?

If an accommodation is needed in order to participate in the selection process or to perform work once hired due to a disability, please contact Human Resources at 763-493-8141.

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Emergency Management

I'm a Boy Scout working on my Emergency Preparedness Badge. Where can I find information?

You can find information on our Emergency Management page.

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May I obtain a copy of Brooklyn Park's emergency operations plan?

It is not our practice to distribute copies of our emergency operations plan. 

First, and least important, the plan is a very large document with large scale maps and it is very expensive to replicate.  More importantly, the nature of the plan is to define how the city’s public safety resources would respond to any number of incidents including natural disasters, large scale emergencies (plane crashes, train derailments and chemical events) as well as acts of terrorism. 

Distributing the plan, even selectively, creates the potential that our emergency operations could be compromised.  Our suggestion would be to review public documents that may be available at Hennepin County's emergency management or the State of Minnesota Department of Homeland Security website.
 

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Engineering

Why don't we have speed bumps to slow down vehicles in neighborhoods?

The control of speeding in residential neighborhoods, while maintaining acceptably safe street and roadway conditions, is a widespread concern which requires persistent law enforcement effort. The lack of posted speed limit signs to slow down speeding vehicles leads to frequent demands for installation of "speed bumps" on public streets. However, actual tests of various experimental designs have demonstrated the physical inability of a speed bump to control all types of light weight and heavyweight vehicles successfully.

The courts have held public agencies liable for personal injuries resulting from faulty designs of street bumps. Increased hazard to the unwary; challenges to the daredevils; disruption of the movement of both emergency and service vehicles; and undesirable increase in noise, have caused speed bumps to be officially rejected as a standard traffic control device on public streets and alleys.

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When will lower speed limits be posted on my street?

A common belief is that posting a speed limit will influence drivers to drive at that speed. The facts indicate otherwise.  Research conducted in many parts of this country over a span of several decades has shown that drivers are influenced more by the appearance of the highway itself and the prevailing traffic conditions than by the posted speed limit.

Minnesota's Basic Speed Law requires that:"No person shall drive a vehicle on a highway at a speed greater than is reasonable and prudent under the conditions and having regard to the actual and potential hazards then existing. In every event speed shall be so restricted as may be necessary to avoid colliding with any person, vehicle or other conveyance on or entering the highway in compliance with legal requirements and the duty of all persons to use due care."

In Minnesota, the maximum speed limit in an urban district is 30 miles per hour unless otherwise posted. An urban district is defined as the territory contiguous to and including any street which is built up with structures devoted to business, industry, or dwelling houses situated at intervals of less than 100 feet for a distance of a quarter of a mile or more. Outside urban districts, the maximum speed limit for any passenger vehicle is currently 55 miles per hour. These speeds are not always posted but all Minnesota motorists are required to know these basic 30 and 55 mile per hour speed laws. Note that freeways and expressways may be posted between 60 and 70 mph depending upon conditions.

Under Minnesota law, intermediate speed limits (except school speed limits) between 30 and 55 miles per hour may be established on any road, including county highways and city streets, only by the State Commissioner of Transportation. The commissioner must establish the speed limit upon the basis of an engineering and traffic investigation. This investigation includes an analysis of roadway conditions, accident records, and the prevailing speed of prudent drivers. If speed limit signs are posted for a lower limit than is needed to safely meet these conditions, many drivers will simply ignore the signs. At the same time, other drivers will stay within the posted limits. This generally increases the conflicts between faster and slower drivers, reduces the gaps in traffic through which crossings could be made safely and increases the difficulty for pedestrians to judge the speed of approaching vehicles. Studies have shown that where uniformity of speed is not maintained, accidents generally increase.

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Why doesn't the city put in more traffic control signals?

Traffic signals don't always prevent accidents. They are not always helpful for traffic control. In some instances accidents and severe injuries increased after signals were installed. Usually, in such instances, right angle collisions were reduced by the traffic signals but the total number of collisions, especially the rear-end type, increased.

There are times when the installation of signals results in an increase in pedestrian accidents. Many pedestrians feel secure with a painted crosswalk and a red light between them and an approaching vehicle. The motorist, on the other hand, is not always so quick to recognize these "barriers."

When can a traffic signal be an asset instead of a liability to safety? In order to answer this, traffic engineers have to ask and answer a series of questions:

  • Are there so many cars on both streets that signal controls are necessary to clear up the confusion or relieve the congestion?
  • Is the traffic on the main street so heavy that drivers on the side street will try to cross when it is unsafe?
  • Are there so many pedestrians trying to cross a busy main street that confusing, congested or hazardous conditions result?
  • Are there so many school children trying to cross the street at the same time that they need special controls for their protection?  If so, is a traffic signal the best solution?
  • Are signals at this location going to help drivers maintain a uniform pace along the route without stopping unnecessarily?
  • Does the collision history indicate that signal controls will reduce the probability of collisions?
  • Do two arterials intersect at this location and will a signal help improve the flow of traffic?
  • Is there a combination of the above conditions which indicates that a signal will be an improvement rather than a detriment?

To aid in answering these questions, engineers compare the existing conditions against nationally accepted minimum guidelines. These guidelines were established from many observations at intersections throughout the country by experienced traffic engineers. Where the guidelines were met, the signals generally were operating effectively with good public compliance. Where the guidelines were not met, public compliance was reduced, and additional hazards resulted.

A traffic signal that decreased accidents and improves the flow of traffic is an asset to any community. On the other hand, an ill-advised or poorly designed signal can be a source of danger and annoyance to all who use the intersection; pedestrians, cyclists and drivers alike.

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Why aren't there "Children At Play" signs posted on streets?

An often heard neighborhood request concerns the posting of warning signs with "SLOW-CHILDREN AT PLAY" or other similar messages. Parental concern for the safety of children in the street near home, and a misplaced but widespread public faith in traffic signs to provide protection often prompt these requests.

Although some other states have posted such signs widely in residential areas, no factual evidence has been presented to document their success in reducing pedestrian accidents, operating speeds or legal liability. Studies have shown that many types of signs attempting to warn of normal conditions in residential areas have failed to achieve the desired safety benefits. If signs encourage parents and children to believe they have an added degree of protection, which the signs do not and cannot provide, a great disservice results.

Because of these serious considerations, Minnesota law does not recognize, and Federal Standards discourage, use of "Children at Play" signs. Specific warnings for schools, playgrounds, parks and other recreational facilities are available for use where clearly justified.

Children should not be encouraged to play within the street travel ways. The sign has long been rejected since it is a direct and open suggestion that this behavior is acceptable.

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Who do I contact to discuss traffic related safety and operational issues?

For information regarding signing and striping, traffic signals, speed limits, traffic safety, etc.:

City Roadways

  • Jeff Holstein, City Traffic Engineer at 763-493-8102


Hennepin County Roadways (Brooklyn Boulevard, Zane/Douglas, West Broadway/Winnetka, Russell Avenue/West River Road, 85th Avenue, 68th Avenue/69th Avenue, County Road 81 or Bottineau Boulevard)

  • Eric Drager, Hennepin County Traffic Operations Engineer at 612-596-0309


State Roadways (TH 169, TH 252, TH 610 and I-94)

  • Mn/DOT Metro District's general number of 651-582-1000

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Fire: Campfires/Recreational Fires

Can I have a campfire?

Yes.  Campfires/recreational fires are allowed year-round providing you follow the recreational fire requirements.

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Is a permit needed for a campfire?

For a smaller campfire/recreational fire, no permit is needed.  If you're thinking of something larger, that might be considered a bonfire, yes a permit is required.

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Do I need to call the Fire Department before starting my recreational fire?

No.  As long as you are following the recreational fire requirements, you're good to go.

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Franchise fee

What is a franchise fee?

  • It is a fee that the city charges utility (gas and electric) companies to use the public right-of-way for them to conduct business in the city. The utility companies then pass on these fees to their residential and commercial customers.
  • Franchise fees are common. More than 100 cities in Minnesota use them to fund street repairs.

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Why do we need a franchise fee?

  • It is needed to fix 205 miles of streets over the next 14 years.
  • There is premature street deterioration on streets constructed, reconstructed or resurfaced from 1992-2006. (165 miles of streets; that’s 75 percent of our city streets)
  • There are 40 miles of streets that are more than 35 years old and need a mill and overlay (grind off top 2 inches of asphalt and pave 2 inches of new asphalt). City staff has a plan to overlay 10 to 15 miles of streets each year for the next 14 years. The cost to overlay residential streets is $170,000 per mile.
  • There is a need to fully reconstruct seven miles of streets in the Bass Creek neighborhood. Revenue from franchise fees will be used for reconstruction projects instead of assessing each household $11,000 or more to pay for their portion of the street costs.

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How can the city do this?

Minnesota Statues allow for a city to impose a fee on a company for its use of the right-of-way (MN Statute 216.36). After much public input, the Council approved the franchise fee at the November 23, 2015 meeting.

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What is the money going to be used for?

Revenue from franchise fees will be used for transportation infrastructure projects including street rehabilitation and maintenance, sidewalks, trails, and work required as part of street overlays and reconstructions.

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Is this just another tax?

Franchise fees are an alternative revenue source for cities to fund street repairs. It is not called a tax and it cannot be deducted on your tax return, but yes it is money from residents and businesses just like a tax.

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I thought my property tax paid for street repairs. Why do you add more fees for the same thing?

Approximately five percent of property taxes are currently used for street maintenance including pothole patching, crack sealing, snow plowing, ice control, and street sweeping. Property taxes are not enough to address the major street repairs needed each year to fix our streets. Schools and non-profits benefit from our street infrastructure and are exempt from property taxes, but they are not exempt from franchise fees.

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I live in an apartment or town home. Will I be charged the fee?

Yes, if you pay a gas or electric bill, you will pay the standard residential fee of $14 per month. The fee pays for your use and maintenance of the public street system.

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How much will I be charged?

Residents will be charged $7 on their Xcel Energy electric bill and $7 on their CenterPoint Energy gas bill every month.

Commercial properties will be charged between $14 and $320 per month depending on the classification of the business or entity, which is based on consumption levels of electricity and natural gas.

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When will the fee collection start and end?

The fees start in March 2016 and have a sunset (ending) date of December 31, 2028. The need to continue the fee will be reviewed annually based on street repair needs and as part of the budget development process.

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I have multiple bills or two or more meters on my property. Do I have to pay the fee more than once?

The fees are collected per utility account, not per meter. If a property has two or more accounts, the property has to pay a franchise fee for each account.

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What happens if I don't pay the franchise fee portion of my gas or electric bill?

Utility companies treat any part of an unpaid bill the same. Non-payment may lead to shutting off your electric or gas service.

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My street was recently reconstructed and I am paying a special assessment, do I still have to pay a franchise fee?

The City Council voted to rebate franchise fees to property owners as long as they are paying on their special assessment. Since utility companies collect the franchise fee, you will have to pay it on your monthly Xcel and CenterPoint Energy bill, but the city will rebate an equivalent amount of the franchise fees through a credit on the city utility bill. The credit will be done at least annually, but we are working to be able to do it quarterly.

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Housing

Does the city have first-time home buyer assistance?

You can find homebuyer resources listed on the city's website under Buying a Home.  You can find homebuyer assistance through the Minnesota Housing Finance Agency

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Rental and Business Licenses

I am trying to get info to my inspector for a rental property. Is there a list of e-mail addresses?

View the rental and business licenses directory

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Neighborhoods Initiative

I think of my neighborhood as my cul-de-sac, block, or homeowners’ association. Will this initiative change that?

No, the Neighborhoods Initiative involves 2 levels of neighborhoods. At the Neighborhoods Community Cafés residents identified larger, community neighborhoods. The idea behind this is similar to how Minneapolis and St. Paul have every parcel in the city in a designated neighborhood. The difference in Brooklyn Park is that we don't expect to have neighborhood organizations, associations or councils for these larger neighborhoods.

The smaller, block-level neighborhoods are the level where we want to identify neighborhood contacts. These are people who the city will support to organize their neighbors and communicate with on topics of interest to that area. The goal is for residents get to know each other more, have social events, and work on neighborhood improvement projects big and small.

Yes, it’s confusing because we’re using the same word (neighborhoods) for two different concepts!

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Why do we have neighborhood names and boundaries?

There are many reasons. Here are five of them:

  1. To create structure and an entry point for more communication, connectivity and engagement
  2. For the City to better align service delivery
  3. To build pride and identity in the neighborhoods of Brooklyn Park
  4. To help rebrand Brooklyn Park and improve its image by highlighting its assets
  5. To involve the community in making Brooklyn Park history!

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What about areas of the city that already have a bad reputation? Won’t it make it worse to name and identify them?

That is not the intention at all; it’s quite the opposite. This is about setting the slate clean. The idea is to identify the positive things within each neighborhood and build off of them so people can be proud of their neighborhoods. On the city staff side, we will be able to track trends in neighborhoods more closely so that we can redirect resources based on needs. Most Brooklyn Park residents love the city and want to see it thrive, so it’s all of our responsibility to make sure this initiative stays positive.

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Who defined the neighborhoods?

The residents of Brooklyn Park identified them! 

Three Community Café events were held in February and March (one per Council District). Every household in the City was invited by a postcard mailed to their home. Over 200 residents attended. Using the input from those events, the residents on the Neighborhoods Task Force compiled a draft map. A 6 week public comment period followed in which they solicited feedback from almost 650 residents. Half of the feedback was done online through an online survey while the other half was done in person at events, meetings, and through door-knocking. 

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How will this affect Neighborhood Watch?

Crime Watch will still operate the same as always. The Neighborhoods Initiative has very similar goals to Neighborhood Watch only with a greater focus on communication and community building.

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How will this affect my homeowners association?

It won't directly affect it. The city will be better able to communicate with your HOA if your board officers sign up to receive neighborhood email updates from the City. We want to learn more about your neighborhood and will potentially offer workshops with resources and idea-sharing among other associations. You may also benefit from the tools and resources we offer all neighborhoods.

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What are the next steps? How can I get involved?

Glad you asked!

  1. Sign up to receive neighborhood email updates from the City so you are alerted when there are projects in your area.
  2. Join Nextdoor so you can connect with your neighbors online. 
  3. Meet or get to know your neighbors better. There is a sample template for gathering  contact information in the documents box. 
  4. Start brainstorming ideas for a May Day event any day in May. Whether you have an ice cream social, plant some bulbs together, clean up a park, or have kids create May Day baskets for neighbors, get creative and start the summer off by getting to know your neighbors better. Send me a short description and a photo of what you did and you’ll be in a drawing to win $150 in reimbursements towards your National Night Out event in August! Sign up for the Brooklyn Park May Day Facebook page for ideas.
  5. Connect with your neighbors on whatever projects or events you're interested in. From building a Little Free Library together, putting on a pet parade, hosting a chili cook-off or doing a litter pick up - the possibilities are endless! 
  6. Contact Josie if you'd you like ideas or help organizing your neighbors - 763-493-8388 or email Josie Shardlow

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Police

How do I anonymously report a crime?

Call 763-493-TELL (763-493-8355). The Brooklyn Park Police Department supports this automated "tip line" phone number, which you may call 24 hours a day. Our investigation division listens to all the messages left on the tip line.

If you speak to an officer, they will always ask for your name and how to contact you (your address and phone number). Why do we do this? Often times, we find we need more information once we begin to look into your report. We may just need to clarify something you said. We may need to get more details to allow us to make an arrest, apply for a search warrant, or take some other action on your complaint. In some circumstances, we cannot legally take action on anonymous complaints. If you feel you must remain anonymous, it is helpful if you will at least give us a phone number and code name, so we can reach you later, if needed.

Our experience in Brooklyn Park has shown that retaliation against individuals who report crime is rare. Thousands of people give their names to the police while reporting crimes without suffering any reprisals. We appreciate and respect the courage and civic responsibility of those who get involved and report crimes. Many times, the statements of these witnesses are instrumental in prosecuting those who choose to violate the law. So, whether you choose to give your name or remain anonymous, please let us know about any crime in your neighborhood.
 

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What do I do if I see suspicious activity?

Call 911 immediately.

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How do I get a copy of a report that I was involved in?

Police reports are available five days after the incident occurred. You may obtain a copy of police report by coming to the Brooklyn Park Police Department 24 hours a days, 7 days a week.  The cost is .25 per page. You may also call the main police phone number at 763-493-8222 to see if your report is available to be released.
 

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How do I make a report of a crime that occurred at my home?

Please call 911 as soon as possible.

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When should I call 911?

  • To report a crime
  • To report any suspicious activity (people, vehicles, etc.)
  • To report an auto accident
  • To report a noise complaint
  • To report a runaway/missing person
  • To report keys locked in a vehicle
  • To report an animal complaint
  • To report a parking complaint
  • To report lost or found property
  • For any other instance requiring police attention.

Dial 911 anytime you wish to report an incident to the police. 

For general information, please call 763-493-8222 or 763-493-8200.

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Can I park overnight on the street?

It is unlawful, except for a physician on an emergency call, to park a vehicle on a street between the hours of 2:00 a.m. and 5:00 a.m. of any day from October 15 in one calendar year until April 15 in the following calendar year. 

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Police Investigations

How do I locate predatory offenders in my area?

The Minnesota Department of Corrections maintains a list of Level 3 predatory offenders in Minnesota. 

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Police Patrol

Does Brooklyn Park have juvenile curfew hours?

The following is a summary of the City of Brooklyn Park's curfew policy (City Ordinance 915)

Ages Monday-Thursday Friday and Saturday
Under 12 Home by 9 p.m Home by 10 p.m
12, 13, 14 Home by 10 p.m Home by 11 p.m
15, 16, 17 Home by 11 p.m Home by midnight

 

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Recreation and Parks

Do you have open gym?

During the school year, we try to host open gym for teens a few times a week. The gym is owned by the National Guard and can be rented for $50/hour. For gym reservations, please call 763-315-8427. 

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How do I sign up for SilverSneakers?

To sign up for SilverSneakers, please contact your health insurance company for eligibility and to get your SilverSneakers card. If you are not eligible for SilverSneakers, you can purchase a fitness pass at the Community Activity Center.

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What’s the difference between Brooklyn Park Recreation programs and BPAA programs?

Brooklyn Park Recreation offers instructional, non-competitive sports classes. Basic fundamentals are learned and practiced in each class.

Brooklyn Park Athletic Association (BPAA) is an all-volunteer sports program. Practices and games are held throughout the city. This has more of a competitive feel than the Brooklyn Park Recreation youth sports classes. 

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Recycling

How do I dispose of my Christmas tree?

Check with your garbage hauler.

Most garage haulers will have a special collection for Christmas trees in the weeks following the holiday. Please remove all tinsel and other decorations.

Typically they will send a truck that will take the trees to a compost facility. However, trees that are flocked or have decorations still on them can be placed in the trash truck.

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Why is everyone required to sort their recycling from their garbage?

While we may consider many of the things we no longer want to be trash, they are actually resources. For instance your glass spaghetti sauce jar can be melted down and turned into a new glass bottle at Anchor Glass in Shakopee. More than 1,000 Minnesota manufacturers use recycled material to make their new products.

In the late 1980s Minnesota cities and counties set up recycling programs for residents in order to capture these materials so they could be recycled over and over again. Then the only things on a one way trip to the landfill or incinerator are those items that can’t be recycled (at least not yet).

Curbside recycling keeps the material cleaner than if they tried to separate it out from the trash. Imagine trying to pull an aluminum can out from a pile of dirty diapers. Besides being gross, that also poses a risk to human health.

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Why do I have to pay for recycling?

The "RS" fee that is charged on all residential properties on their utility bills pays for the curbside recycling collection programs, the yard waste drop-off site, Special Materials Drop-off days, every other year curbside bulky waste collections, public education, outreach programs, and other related waste management programs. While the city gets some money from the sale of recyclable material, it’s not enough to pay for all these programs.

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Why recycle, doesn't it just get thrown away anyway?

It is against state law for haulers to pick up recyclables and not recycle them. It is also against the law for a landfill or resource recovery facility to accept a load of recyclables. Recyclables are in demand. More than 1,000 Minnesota businesses use recycled material to make their new products. And nearly every one of them will say they can’t get enough recycled material to meet their needs.

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What happens to my recyclables after I recycle them?

Recyclables are taken to a material recovery facility (MRF) where they are processed. This includes sorting the materials into groups, bailing them and shipping them to manufacturers.

Recyclable items can be made into a wide range of products including agricultural, landscaping, automotive, clothing, construction, containers, flooring, furniture, office supplies, packaging, paper and paper products, recreation and sports equipment.

When consumers purchase products that have been made with recycled material the recycling process has been completed and can then be repeated. Purchasing products made from recycled material is important because it creates demand for recycled material.

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What are some items that cannot be recycled, and why not?

  • Bottles that contained motor oil and hazardous chemicals. Sediments and residue remain inside these containers that present risk to handlers as well as contamination to other plastic bottles, collection trucks and processing facilities.
     
  • Food-waste-contaminated paper, and non-recyclable paper items (napkins, paper towels, tissues, etc.). These are made up of fibers that are too short to be reused.
     
  • Paper boxes made for storage in the fridge or freezer are not recyclable because they have a water resistant coating, and the material recovery facilities don't have a way of removing this coating. (NOTE: paper cartons are ok to put in recycling; they are thick enough that their coatings can be removed.) 
     
  • Dishes, drinking glasses, utensils, and cookware (made of glass, metal, ceramic, or disposable plastic) as well as mirrors and window glass. These items are made up of various materials and other compounds may have been added. They will not melt properly and will contaminate the batch of recyclables.

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Can I recycle all plastics?

Plastics bottles, jugs, cups, containers and lids are recyclable.

Plastic bags, Styrofoam are not accepted in the curbside program. Most major grocery stores accept plastic bags for recycling, or take them to the Hennepin County Drop-off Facility.

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Are plastic bottle caps recyclable?

Yes. If the cap is screwed onto the bottle it will get recycled because there is a method of separating the two pieces (which are different types of plastic). However, if a cap is loose in your recycling cart it probably won’t get recycled because it is so small it will fall through the machinery at the processing facility and end up in the trash.

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Is it safe to put my mail in the recycling?

Yes, mail and other papers are just as safe as if you put them in the trash. Garbage and recycling facilities are so large that individual items can’t be separated.

If you shred your paper place it in a closed paper bag and label it “shredded paper.”

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I want to file a complaint against a trash provider. Where can I do that with the City of Brooklyn Park?

If you would like to voice a complaint about a trash hauler, please contact the hauler's customer service first. The city issues hauling licenses, but we do not oversee their operations. You may also file a complaint with the City by calling 763-493-8006.

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Does the city pick up old appliances and other large items?

The city has a curbside collection of bulky household items such as as appliances every fall. The areas of pick-up are divided into three zones, based on the voting districts, and one zone is picked up every year. Your residence should have a collection once every three years.

Look up my date for bulky waste curbside cleanup

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Swimming

My child is under 1 year of age. Can I sign us up for the Parent and Tot Class?

Yes, you can, but your child may not like the cooler water and may struggle with getting comfortable.  He or she may also not be able to do some of the skills we work on in class.  Although the decision is ultimately up to you, we suggest you wait until your child is at least able to stand alone and/or around the age of 18 months.

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My child will turn 3 during the session. Can I still sign them up for a WTOT class?

Yes, your child needs to turn 3 before the last day of class. We have found that the majority of children before the age of 3 are just not ready and end up canceling. This takes a spot away from another child.

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What are the class ratios?

We strive to never have more than 6 students in our preschool classes.  There will also be an aide with most preschool classes, unless there are only 2-3 children in the class.  There are no more than 7 students in Levels 3 and up.  When available, there will also be an aide with any full class, especially in the preschool and lower level classes.  Our goal is for children to get as much face to face time off the wall as possible.

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What are the classes taught in the pool?

Our lowest level classes always take place in the shallowest part of the pool.  Our preschool classes (WTOT's) are taught on tot docks that are put in the pool to allow the little ones the ability to touch the bottom, which makes them feel much more comfortable in the water.  Although classes are based in the shallow end, they will also explore other parts of the pool, which may include the deep end.

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Will my preschool class be going off the diving board?

Recently we have put into place a new diving board policy.  For the safety of the children and our instructors, students will not be allowed to go off the diving board unless they are able to jump off and swim back to the side independently.  If will be up to the instructor's discretion whether he or she allows that activity to take place.  If you ever have any questions about this, you can speak to the pool supervisor that is on deck.

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My child is 5 and has passed WTOT3. Can I move him/her up to the school age classes?

Unfortunately this is a difficult situation. The minimum age for the school age classes is 6 and that is a standard set by the Red Cross. We created the preschool program to allow the little ones access to learn and enjoy the water before they turn 6.

If your child has truly passed WTOT3 and is swimming 5 yards on their front (arms out and face in) and back independently, they should go to Level 3 when they turn 6. Level 3 will have students ages 6 to 12 so putting them in before they turn 6 would not be helpful to them. They need to grow as much as possible before moving on to the school age classes.

The same goes for if their instructor would like them to move on to Level 2 after WTOT3. Whether your child moves to Level 2 or Level 3 after WTOT3 please trust the instructor's judgment and register them for the recommended class. If they are still 5, it is recommended they stay in WTOT3. They will become stronger swimmers and do better when they move up.

If you have more questions, please call Jody Lagerquist at 763-493-8373 and she would be happy to help you.

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My child is in WTOT or WTOT2 and is turning 6. What level should I place them in?

These children should be signed up for the Level 1 class.

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My child is in Level 4 (A or B) and is struggling with only one skill. Should I keep signing him/her up?

Sometimes when your child is having a hard time with only one skill it may mean that private lessons could be helpful.  In group lessons the instructor has to teach to everyone and may not be able to spend as much time as your child needs to adequately learn and practice the skill.  If your child is smaller in stature and younger, it may be a matter of them maturing and getting stronger.  In that case you should take a session or two off to let that growth happen.

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Teen Programs

What are the Teen Zone hours at the CAC and Zanewood Rec Center?

Community Activity Center:  Monday - Thursday from 1-4 p.m.
Zanewood Recreation Center:  Monday - Friday from 1-9 p.m.

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Utility Billing: Auto Pay Program

How do I sign up?

Complete and return the Auto Pay authorization form.

Download the Auto Pay Form (PDF)

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When will the payment be transferred from my checking or saving account?

The deduction will be made on your billing due date.

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Will I still receive a billing statement after I sign up for Auto Pay?

Yes, you will receive your statement as usual to keep for your records. The only difference is that you will see the message "Do Not Pay – Automatic Withdrawal" on your statement.

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Can I sign up over the phone?

No, you must submit a completed authorization form with your signature.

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How can I be sure my bill has been paid?

Check your monthly bank statement, or if you have online banking check your account online.

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What if I don't want to be on Auto Pay anymore, or I try the program and it doesn't work for me?

You can cancel your enrollment in the program at anytime. Just contact Utility Billing.

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Utility Billing

I am moving, what do I need to do?

If you are moving in or out of a property in Brooklyn Park, you should notify the Utility Billing Department before your closing date.

We will send out a meter reader on the day of your closing to take a final meter reading for the previous owner or tenant of the property. This reading will be used to calculate the final billing for the previous owner or tenant.

Fill out the Utility Billing moving form

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Why am I being billed?

Services available to residents and businesses are water, sewer, irrigation water, recycle, storm sewer and streetlights. Your utility fees are used to provide these services.

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How often am I billed?

All customers are billed once every three months based on the location of the property. The City is split into three sections, so a different part of the city is billed every month.

Look up your billing period by your address

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Why is my bill so high?

If you receive a bill for more water than normal please consider some of the following:

  1. New sod/lawn
  2. Filling a pool
  3. Sprinkler systems/lawn watering
  4. The number of people in the home

If you do not know the cause for the increased usage, we recommend that you check for leaks. Adjustments cannot be made for wasted water.

Checking for leaks

  1. Locate your meter. The water meter is generally located in the basement.
  2. Locate the leak Indicator. The meter has a small, red, diamond-shaped hand that moves only when water passes through it. To check for leaks, first make sure no water is running anywhere, and then watch the red hand. If it moves, you have a leak.
  3. Check your toilets. Make sure that flush cycle completes. Typically, toilets have the greatest number of leaks and can waste hundreds of gallons of water a day. Most toilet leaks are “silent”. That is, you can’t hear it leaking. Check for a toilet leak by shutting the water off at the valve behind the toilet. Then see if the red hand on the meter has stopped. If it stopped, you have found a leak. Do this with each toilet in the building. If there is no valve behind the toilet, put several drops of food coloring in the toilet tank and don’t flush it for about an hour. If the coloring seeps into the toilet bowl, you have a leak. Sometimes the leak is so slow that the movement of the red hand on the meter is difficult to see.
  4. Check that your water softener is working properly.
  5. Check for intermittent problems or small leaks. Find a period of time when no water will be used, such as overnight. Read the meter at the beginning and end of that time period. If the reading changes, you have a leak. Repair any leaks as soon as possible.

If after following the above procedure you still have questions, please contact Utility Billing by calling 763-493-8185 or filling out our general contact form.

Fill out the Utility Billing general contact form

See additional water saving tips

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How much do you bill for my service?

View utility billing rates

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How can I pay my bill?

Pay your bill online

You can make payment by:

  • Cash
  • Check (payable to City of Brooklyn Park)
  • Money order (payable to City of Brooklyn Park)
  • Recurring automatic payment
  • Online payments by check or credit.

You can drop off your payment anytime using the drive-up drop box located in front of City Hall near the flagpoles.

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Will I be billed sewer charges for water used to fill my pool or water my lawn?

No. The sewer charge is limited and will not exceed your winter usage.

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Why am I billed a recycling fee?

Recycling services is available for all residential properties. The fee collected is to help offset the cost of the recycling program. The fee is collected from both occupied and vacant properties.

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Why am I billed for streetlights or storm drain?

Fees are set up to offset maintenance, repairs, upgrades and replacement costs for both streetlights and the storm drain system. Costs are shared by all residents. Charges are based on type of property, type of street lights in the development, and if it is a public or private street.

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Do I need to let you know if I will not be home for an extended period of time?

Yes. Contact us if you will be away from your property for an extended period and contact us when you return as well.

Fill out the Utility Billing general contact form

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I don’t want to be billed anymore. How do I stop my service?

Some fees are billed even if a property is vacant. Billing cannot be stopped. Accounts can be closed and a new account opened when a property is sold or a new tenant moves in.

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How do I report a water main break?

Call 763-493-8007, Monday through Friday from 8:00 a.m. to 4:30 p.m
After hours water, sewer or street emergencies call 763-493-8222.

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Who do I contact for garbage service?

See garbage service information

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Is there a summer watering ban?

Odd/even lawn watering restrictions are in effect May 1 through September 30, every year.  Residents with even-numbered addresses may water on even-numbered days; odd-numbered addresses may water on odd-numbered days.

View water and energy saving tips

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Why is my water brown?

View our complete drinking water report

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What is the hardness rating of Brooklyn Parks Water?

The water treatment plant does not soften the water. The current water hardness is approximately 32 grains per gallon. Water softeners should be set for 6 to 7 grains of hardness in the water. If you have questions or would like additional information, call the water treatment plant staff at 763-315-8412 or 763-315-8410.

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What do I do if water is backing up in my basement?

If you have a sewer back-up, call 763-493-8007 during business hours. We will help determine if the back-up is our responsibility or if you will need to call a sewer maintenance company.

Water or sewer emergencies after 4:30 p.m. or on weekends call 763-493-8222.

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Zanewood Recreation Center

Is there Open Gym for basketball?

Teens

Monday and Wednesday nights from 6-8:15 p.m. FREE

Family

Saturdays and Sundays from 2-4 p.m. FREE

Adult 18+

Basketball:  Thursday nights from 6-8 p.m.    $2/person
Soccer:  Saturday from 10 a.m.-1 p.m.   $2/person
Volleyball:  Sunday from 10 a.m.-1 p.m.   $2/person 

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Do you offer scholarships for low income families?

Yes, some programs and activities do offer scholarships.

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